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Precautions Lockerby Animal Hospital is Taking During the Covid-19 Outbreak

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In order to keep our clients and team safe during the Covid-19 outbreak we will be instituting the following safety measures:

  1. Clients are to call 705-522-4555 from their car upon arrival for direction on how to proceed.
  2. Anyone who is exhibiting symptoms of Covid-19 or living with someone who is exhibiting symptoms AND/OR has traveled outside of Canada in the last 14 days AND/OR is living with someone who has traveled outside Canada in the last 14 days AND/OR is on self-isolation or isolation is asked not to come to the hospital.  Instead, if possible, have a person outside your home bring your pet. We will be asking screening questions when we call you for your appointment.  
  3. We will not be allowing members of the public to enter the hospital with the exception of appointments for euthanasia. 
  4. Once we have confirmed your arrival, we’ll come to the car to get your pet to bring them to the exam room.  A Registered Veterinary Technician will call you to discuss your concerns about your pet and will relay this to the veterinarian who will then conduct an examination.  Once the exam in complete, the veterinarian will call you discuss his or her findings with you and decide upon a plan of action with your consent. 
  5. Any food, medication or product required will be brought out to your car.  
  6. Where possible, we are asking clients to pay over the phone by credit card to reduce contacting surfaces.
  7.  We will deliver all prepaid food and medication to your car.  Simply call us when you arrive in the parking lot.
  8. We are cleaning, cleaning, cleaning!  Counter surfaces, door handles, debit machines after each transaction.  All of this is in addition to our regular hospital cleaning.
  9. We are encouraging phone calls and emails to order food and medication.  Now is a great time to register for our webstore and have food and pet care products delivered right to your home.  
  10. We can’t thank you enough for your patience, understanding and cooperation during these trying times.  We wish everyone good health and that they stay safe.   

Government of Ontario Declares Veterinary Services as Essential During Covid-19 Outbreak

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Hello everyone,

Last night the Ford government released a list of essential services that would remain open. Veterinary services were considered an essential service so we will be open for business using all of the precautions we have put in place. We hope this provides the same peace of mind to our clients as it does to our team to ensure that your pets are cared for to the best of our ability in these trying times.

We value your pet’s health, your health and the health of our team and at this time are asking that you comply with all precautions such as not coming to the clinic if you or your family are on isolation precautions, if you or any member of your family has traveled outside of Canada in the last 14 days or if you are exhibiting any signs of Covid-19. We feel so privileged to be open and are aware that even one case of Covid among our staff would be devastating to our practice’s ability to be open, aside from the obvious health concerns.  

Our team would like to take a moment to let you know how much your kind words and support has meant to us.  Your words of encouragement have helped to brighten our day and our wish is for everyone to stay safe and healthy.

Thank you,
Your Lockerby Animal Hospital team 

Are Veterinary Hospitals Considered Essential Services in Ontario?

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Hello everyone,
An announcement was made today by Premier Doug Ford that all non-essential services are to close by midnight March 24, 2019. Many of you have been calling to ask if veterinary hospitals will be closing. The honest answer is that at this point, we are not sure. We are waiting on the Premier’s office to release the specific list of businesses to close. We will be calling you if you have any medications or food that has arrived and is to be picked up. We will have you pay over the phone for any food or medications and we will bring it to your car.
 
For all appointments, we will allow only one person to accompany the pet into the exam room or in some cases we may come to the car and get the pet. When you arrive at the clinic call 705-522-4555 and we will give you directions.
 
We encourage those who require flea and tick medication to call or email and we will get it ready for you. We’re experiencing very high call volumes of concerns clients at this time so we thank you so much for your patience.
 

Lockerby Animal Hospital Change in Hours

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Hello everyone,
This is to let you know that the hours at Lockerby Animal Hospital will be as follows until further notice.
Monday 8am-5pm
Tuesday 8am-5:30pm
Wednesday 8am-5:00pm
Thursday 8am-5:30pm
Friday 8am-1pm
 
We would like to thank everyone so much for their understanding and patience. You are all amazing! As per our new policy, before entering the hospital, please call us at 705-522-4555 for directions on what to do.

Important Updates from Lockerby Animal Hospital re: appointments, medications and food

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Hello everyone,
A few very important updates for clients. Please read entire message. We are asking that prior to entering the hospital that you call us from your car in the parking lot and we will give you direction on how to proceed.
For food and medication orders, if at all possible, please call us with a credit card to purchase and we will deliver it to your car upon arrival. Simply call us when you are in the parking lot.
In order to reduce the number of people in hospital at the same time, we are asking that anyone arriving for an appointment, remain in their vehicle, call us when you arrive in the parking lot and we will let you know when we are ready for you.
Because there has been such a large demand for food and medications, our supplier has shut down their facility until Friday and we can not place orders. It is imperative that if you require medications or food that you call 705-522-4555 or email at [email protected] as soon as possible so we can get your name on a list. We will be restricting the amount of food and medication that can be purchased to ensure all clients are able to have access.
Lastly, we are starting to see temperatures above 4C which means it is time to pick up your flea and tick medication. With many people expected to be outside with their pets more while they are home, we feel it’s very important that they are protected. Please call or email to order your medications and follow the procedure above.
Thank you and stay healthy.

Food, Medications, Supplies and Hours at Lockerby Animal Hospital

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Lockerby Animal Hospital is strongly advising that if you are in need of pet food, medications and supplies that you don’t delay in ordering as we are now experiencing delays with our supplier.  We have been receiving next day shipments which has increased to shipments potentially taking 3-5 days.  Our webstore is accessible at www.myvetstore.ca/lockerbyah 

Today we will be closing the office at 5:30pm.  
We are currently open but may alter our hours as necessary based on client demand and staffing.  We will email you when these changes occur.  We will also post on our Facebook page Instagram page, and our website.  

We thank everyone for their vigilance in not booking appointments if you are experiencing symptoms of Covid-19 such as shortness of breath, fever or cough, travel to a high risk area or contact with someone known to have Covid-19 or experiencing the symptoms.  We are more than happy to deliver food or medications to your car if you are concerned about coming in to the hospital.  

Thank you for your cooperation and understanding during these difficult times.

Lockerby Animal Hospital and Covid 19

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COVID-19 Preparedness at Lockerby Animal Hospital

To our valued clients:
Lockerby Animal Hospital is taking every measure to maintain a disease-free environment, and keep our team and our clients healthy.

Concerning food sales, should your pet need food that is not available on our shelves, please use our online webstore (www.myvetstore.ca/lockerbyah ) or call 705-522-4555 to special order the food. We would also advise that you have extra supply of your pet’s medications on hand in case of any closure. Our central supply agency has not advised that there is any delay in shipping however, we have received emails from other suppliers to this effect. Please do not wait until you are almost out to reorder food or medicine.

As a veterinary hospital, we are already taking many sanitation measures to prevent the spread of viruses and disease. We have increased our existing efforts by wiping all surfaces at the reception desk including the point of sale terminals after each transaction as well as entrance door knobs touched by clients.

We will be adopting a screening protocol for our appointment bookings. Depending upon a client’s risk factors, we will follow specific protocols to minimize risk of infection to our team and other clients. Please be patient when booking appointments, to facilitate this new protocol and maintain a healthy environment at the clinic. Booking through the App will be suspended at this time.

At this point, the clinic will be open for business. However, we will continue to monitor the situation and adhere to recommendations made by Health officials as well as using our own best judgement to keep our team and clients healthy.
Thank you for your continued support; we hope we can navigate these unusual times as smoothly as possible without too much disruption or inconvenience.
Your Lockerby Animal Hospital Team

Dr. Courtney Andrews Discusses Dental Care for your Pet

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 Hi LAH Family, Dr Courtney here! For Dental Health month I’m going to be talking to you about a few of the key dental facts; starting with dental home care and regular professional cleaning. Without proper cleaning bacteria form a film on the tooth (plaque) and can lead to infection of the gums (gingivitis), and around the tooth roots (periodontitis).

 

 Daily home care gets rid of the daily build up of bacteria. Gold stars if you can brush your pet’s teeth, but this is not always possible. Dental diets and appropriate dental chews are the next best thing.  A good rule of thumb is to look for the Veterinary Oral Health Council (VOHC) seal indicating the product has been proven to control plaque.

 

However, as with our own tooth brushing, it is not 100% effective. There are places that we simply cannot reach with home care and regular professional cleaning is needed. At Lockerby Animal Hospital we are able remove plaque and tartar from between teeth, and below the gum line to give your pet a clean and healthy mouth. 

 

During February, LAH is giving free Oral Exams to assess your pet’s mouth, discuss a home care plan and if it’s time for a professional cleaning. Contact the clinic for more information and to book your appointment.

 

 

Antifreeze Poisoning in Pets

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What are some products around my home that contain Ethylene Glycol?  

Antifreeze and other liquids containing ethylene glycol can be very dangerous for your pet and even deadly if not treated in time.  Ethylene glycol is also found in windshield washer fluids…which we use a lot in Northern Ontario during the winter! 

Why is it so dangerous?

Dogs need to ingest only about a tablespoon of ethylene glycol before it can result in severe acute kidney failure and cats can die after only a teaspoon.  Your pet needs emergency treatment from a veterinarian immediately as it can affect the kidneys quite quickly. 

Why do pets drink it? 

Antifreeze is actually quite sweet and tastes good to a pet!  Some children have also ingested antifreeze thinking it is pop.  

What are the stages of antifreeze poisoning?

According to the Pet Poison Helpline https://www.petpoisonhelpline.com/poison/antifreeze/

Three stages of poisoning can be seen with ethylene glycol:

Stage 1: This occurs within 30 minutes to 12 hours, and looks similar to alcohol poisoning. Signs of incoordination, drooling, vomiting, seizures, and excessive thirst and urination may be seen.

Stage 2: This occurs within 12-24 hours post-exposure, and clinical signs seen to “resolve” when in fact more severe internal injury is still occurring.

Stage 3: In cats, this stage occurs 12-24 hours after ethylene glycol exposure. In dogs, this stage occurs 36-72 hours post-ingestion. During this stage, severe acute kidney failure is occurring. Signs of inappetance, lethargy, drooling, vomiting, seizures, and coma may be seen.

What do I do if my pet ingests ethylene glycol?

You need to call your veterinarian immediately!  He or she can give an antidote but it must be administered shortly after consumption. 

How can I prevent poisoning from happening?

Make sure to wipe up all spills after pouring antifreeze or windshield wiper fluid in your car.  Be sure to check underneath the car to see if any has leaked onto the floor or pavement.  Store all bottles in a place not accessible to pets or children, preferable behind closed doors.