Precautions Lockerby Animal Hospital is Taking During the Covid-19 Outbreak

By March 24, 2020 Uncategorized

In order to keep our clients and team safe during the Covid-19 outbreak we will be instituting the following safety measures:

  1. Clients are to call from their car upon arrival for direction on what to do.
  2. Only one person will be allowed in clinic to accompany the pet to allow for social distancing.
  3. Anyone who is exhibiting symptoms of Covid-19 or living with someone who is exhibiting symptoms AND/OR has traveled outside of Canada in the last 14 days AND/OR is living with someone who has traveled outside Canada in the last 14 days AND/OR is on self-isolation or isolation is asked not to come to the hospital.  
  4. Where possible, we are asking clients to pay over the phone by credit card to reduce contacting surfaces.
  5.  We will deliver all prepaid food and medication to your car.  Simply call us when you arrive in the parking lot.
  6. When you enter the exam room, we are asking that you remain seated in your chair and we will be happy to cuddle your puppy or kitten during the exam.  This allows us to maintain social distancing as much as possible.  
  7. We are calling to reduce our elective visits as much as possible.  
  8. We are allowing only one person in the waiting room at a time.  All appointments will be shown directly to the exam room.  We are asking that no one wait in the reception area.   
  9. We are cleaning, cleaning, cleaning!  Counter surfaces, door handles, debit machines after each transaction.  All of this is in addition to our regular hospital cleaning.
  10. We are encouraging phone calls and emails to order food and medication.  Please don’t walk in.                                                                                                                                                                               We can’t thank you enough for your patience, understanding and cooperation during these trying times.  We wish everyone good health and that they stay safe.   

Author lockerby

More posts by lockerby

Leave a Reply